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AI-nativeCRM

Your whole sales floor, in sync.

S.W.A.R.M. fuses your phone, pipeline, live AI coaching, and rate books into a single workspace — so every call gets answered, coached, and closed without a rep ever leaving the screen.

No hardware. No tab-switching. Live in days.

app.swarm.io/deal/VSC-4821
Inbound · screen-pop02:14

Marcus Bell

+1 (305) 555-0148

Live transcript

Next best action

Offer Named Components — high VIN match, towing add-on likely.

Sentiment

Warming up · buying signals detected

Compliance

Consent captured · recording disclosed

The problem

Tools shouldn't be the hardest part of the call.

Your best rep is amazing. Your tenth rep is on call #40 — a dialer in one tab, a CRM in another, a rate sheet in a third, and a compliance worry in the back of their mind.

Every disconnected tool is a tax on the conversation that actually closes the deal.

Four tabs per call

A dialer, a CRM, a rate sheet, and a notes app — juggled live on every single call.

Cold opens

“Who's calling?” No screen-pop, no context — reps open blind and lose the first ten seconds.

Coaching too late

Feedback lands after the deal is already lost. The teachable moment is long gone.

Compliance anxiety

Recorded, all-party-consent calls — and a nagging worry sitting in the back of every rep's mind.

How it works

Many agents. One coordinated S.W.A.R.M.

Human reps and AI agents working the call as one — answer, coach, and close without a tab-switch.

01

A call comes in.

S.W.A.R.M. matches the caller, pops the deal, and starts transcribing live — the rep lands straight on the right record.

02

AI rides along.

Next-best-action, sentiment, and compliance flags appear as the conversation unfolds — and your best rebuttals are one search away.

03

Quote, close, comply.

Pull live rates, generate the contract, and rest easy — consent and recording rules are handled automatically.

What you get

Built for the moment the words are spoken.

Real-time where it changes the outcome — not a report you read tomorrow.

Every call, coached — while it's happening.

Live transcription + AI assist turn week-two reps into closers.

One screen. The whole deal.

Phone, pipeline, notes, and rates — no tab-switching, ever.

Rates that are always current.

TPAs upload rate books straight into S.W.A.R.M.; reps quote tiers in seconds.

Managers, finally in the room.

Monitor, whisper, and barge across the entire floor in real time.

Compliant by default.

Consent, disclosure, encryption, and audit — built in, not bolted on.

The platform

Replace the whole stack. Keep one screen.

Dialer, CRM, rating tool, and recorder — folded into a single coordinated workspace.

The phone, reborn

Contact center in the browser

  • Browser softphone — one click, no hardware
  • Smart inbound routing + screen-pop
  • Outbound & click-to-dial from any lead
  • Unified inbox: voice, SMS, email

AI on every call

Live, not later

  • Real-time transcription as it happens
  • Live agent-assist + sentiment + flags
  • Instant post-call summaries & review
  • Semantic knowledge-base answers mid-call

The deal workspace

CRM that works the way reps do

  • AI-prioritized lead queue with “why”
  • Master-detail deal cockpit + pipeline
  • Checklists, dispositions, timelines
  • Follow-ups, tasks & a task inbox

Quote & rate

Live pricing in the call

  • Built-in rating engine & eligibility
  • Multi-tier quotes generated instantly
  • VIN decode auto-fills the vehicle
  • TPA rate-book portal via magic link

Contracts & commissions

Close the loop

  • Generate contracts to PDF from the deal
  • Commission tracking & payouts per agent

Coach & compete

Managers' command center

  • Live-calls board across the floor
  • Monitor, whisper & barge in real time
  • Leaderboards, goals & scorecards
  • The Arcade — built-in gamification

Built to scale as a S.W.A.R.M.

Multi-tenant platform

  • Multi-brand / multi-org isolation
  • Role-based access at every level
  • Self-service org & TPA onboarding
  • One-click provisioning of orgs & numbers

Compliant & secure

By construction

  • All-party consent gating + disclosure
  • Encryption at rest for secrets
  • Full audit log of platform actions
  • Usage metering & transparent billing
Command center

The whole floor, live.

See every active call across the S.W.A.R.M. in real time — then monitor, whisper, or barge in with one click.

Live calls board6 active

A. Rivera

Closing

06:12

M. Chen

Quoting

03:48

J. Okafor

Discovery

01:22

T. Nguyen

Rebuttal

04:55

S. Patel

Consent

00:38

D. Brooks

Closing

07:30
MonitorWhisperBargereal-time event stream
S.W.A.R.M. map
42 agents onlinelatency 38ms
Why S.W.A.R.M.

The difference is when the AI shows up.

Most tools analyze the call after it ends. S.W.A.R.M. works the call while it's live — that's where deals are won or lost.

AI-native, not AI-added

The assist is live, on the call, where it changes the outcome — not a summary you read after the loss.

All-in-one

Replace the dialer + CRM + rating tool + recorder stack with one workspace your reps never leave.

Compliance-first

Designed from the ground up for recorded, all-party-consent sales — consent and disclosure are built in.

Multi-tenant core

Run many brands and TPAs on one platform with strict isolation — built to scale as a S.W.A.R.M. of agents.

More calls connected

smart routing + screen-pop

Faster rep ramp

week-two reps sound like year-two

Higher close rate

live AI assist on every call

Recorded with consent

all-party gating built in

Encryption at restAll-party consent gatingFull audit trailRole-based accessPer-use usage metering
Pricing

Simple, per-contract pricing that scales with your sales.

Pay per contract — then add features and functions as you use them. Usage-metered, no surprise bills, and onboarding is one-click.

  • Per-contract pricing that scales with your sales
  • Additional features & functions billed per usage
  • Usage-metered — no surprise bills
  • Every pillar included, multi-tenant ready
  • Transparent, per-contract / per-use — billing you can actually read.
FAQ

Answers, before you ask.

The questions floor managers and platform operators ask us most.

No — S.W.A.R.M. runs entirely in the browser. Take and place calls with one click, no desk phone required.

Yes — via a secure invite link. TPAs self-upload their rate book straight into S.W.A.R.M. using an Excel template that's mapped and imported. No more emailed spreadsheets.

Consent gating and recording disclosure are built in, including all-party-consent states. Recording only starts once consent is captured, and everything is logged in a full audit trail.

Yes — S.W.A.R.M. is multi-tenant from the core, with strict tenant isolation across many brands, orgs, and TPAs on one platform.

Days, not months. Provisioning new orgs and phone numbers is one-click, so you can be live on the floor in days.

Book a live demo

Ready to put your floor in sync?

See S.W.A.R.M. run a live call, end to end — answered, coached, quoted, and closed on one screen.

No hardware. No tab-switching. Live in days.